Online Telemarketing and Call Centre Software

Features

Fully configurable

All the necessary functions are available to you without any reference to us. The system can be used in many different scenarios, from a simple contact manager to a fully fledged telemarketing system.

Create up to 999 databases

As an outsourced marketing company or an inhouse department you may need the ability to create and manage multiple databases, each one configured in a different way and with strict controls as to who can access each database.

Import your own data

With your data in a standard comma separated text file (.csv) you can upload and import within minutes – in fact, the system can import 24000 records per minute! The data file does not need to be in any specific layout, you just map the fields prior to importing.

Create user-defined fields

Each of the 999 databases has up to 60 user defined fields. All you have to do is type in the name of the field and then show it on the screen.

Fully configurable screen layout

Use one of our standard templates or design your own screen layout. It might have just the basic information needed for calling, or i may have all available information about the customer.

Setup your own users and control which data they can access

You can create your own user profiles, each one can be configured for access to a particular database and set of data within that database. Authority levels control which functions each user can access. Licencing is based on concurrent users so you can create more user profiles for part-time workers.

Control whether users must go through a Wrap-up screen

One of the configuration options controls whether the users have to use a Wrap-up screen to enter the call outcome before moving to the next call. As with everything else, this is configurable for each of the 999 databases.

Use Call guides

Call guides are a single page of formatted text which can contain data merged from the current call record. The purpose is to give the caller either a quick reference bullet point sheet of points they should be talking about or as a more word for word instruction of what they should be saying.

Use Call scripts and surveys

Call scripts are more detailed and defined than call guides. The system takes the user through one question at a time, branching as necessary depending on the answers selected. This is also ideal for running surveys and analyzing the answers. The script/survey can also collect information and store it against each record.

Set appointments

Preset a list of appointment times to eliminate any chance of double booking. Being an online system, the remote salespeople are able to logon and see their appointments. Not only that, but they are also able to set which times they are not available which means the appointments can be set with far more confidence that the salesman is able to meet the commitment.

Control users call queues

If you need calls to be made in a specific order you can set each user’s profile to do just that. In addition, customers operating across time zones will appreciate being able to automatically feed each caller only with calls that are applicable according to the time zone being called.

Create your own reports and dashboards

The built-in Report Writer enables you to create the reports you need, not just the reports we think you need. Select from over 500 database fields and create straight forward lists, summary reports or even pivot table/cross-tab reports. As well as being viewed on-screen, all reports can also be downloaded and opened in a spreadsheet program. Create dashboards to show whatever reports you need, maybe a different dashboard for specific people. As you would expect, access to the reports is strictly controlled by yourselves.

Dialing options

There are several dialing options, including using TAPI to dial a PBX or the modem on the user’s pc, SIP(voip), Skype or Vonage. The system can be set to dial automatically on each record.

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Installed Windows software

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